PerspectivesArticle6 min read

Four perspectives on organisational security

The field has moved from «accidents happen» to «resilience can be built». Here are the three perspectives that have shaped how we understand crises – and the fourth, which is about staying ahead.

ByOle André BråtenSourceHåndbok i krisehåndtering, Cappelen Damm Akademisk, 2022

1980sPerspective 1 of 4

“A potential that lies latent in our high-technology society.”

PerrowCharles Perrow · Normal Accidents, 1984

Crises lie latent in our high-technology society. On that basis they can always arise, and can never be fully removed.

TakeawayRisk can be reduced, but never removed. So the organisation must be prepared for something to happen.

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1990sPerspective 2 of 4

“It is these holes we must find and close.”

ReasonJames Reason · Managing the Risks of Organizational Accidents, 1997

Crises can be prevented by developing the organisations that are exposed. Active and passive safety failures create holes in the barriers – as in a Swiss cheese. It is these holes we must find and close.

TakeawaySafety lies in several layers. The job is to find the holes before they line up.

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2000sPerspective 3 of 4

“Even highly exposed organisations can prevent and handle crises.”

HROKarlene Roberts, 1990 · Karl E. Weick and Kathleen M. Sutcliffe, Managing the Unexpected, 2001

Even highly exposed organisations can prevent and handle crises. Management gives crisis management first priority, and employees and leaders are trained for what they will actually have to handle.

TakeawayReliability is built through priority, training and attention throughout the system.

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2022Perspective 4 of 4

“Being able to envisage the development is decisive in proactive crisis management.”

Proactive crisis managementOle André Bråten · Håndbok i krisehåndtering, Cappelen Damm Akademisk, 2022

In proactive crisis management we try to stay ahead of critical incidents that may cause or increase the possibility of a crisis. It is about increasing situational awareness by planning for how global events may create a need for local measures – from 0 to 500 days. In a time of geopolitical tension, sabotage and cyber attacks, that must apply to the whole organisation – also in the face of threats that someone intends, not only accidents that happen. ORGSEC is the proactive approach put into a system: assessment, prioritisation, competence and reassessment.

TakeawayResilience is built before the incident. Situational awareness means planning for how global events become local needs – from 0 to 500 days.

Norway is in its most serious security-policy situation since the Second World War. All four perspectives are described in Håndbok i krisehåndtering (Bråten, 2022), chapter 1 – ORGSEC builds on them.

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The model

Six levels of crisis potential

From 0 to 500 days. Complexity, duration and communication needs rise together.

By identifying risk factors in the situation early, it can be handled as early as possible, with the lowest possible crisis potential. Where the incident is allowed to develop negatively, the potential for a crisis escalates, and the more serious it becomes, the greater the demands on the organisation: first on the individual, then on the group, then on management – internally and externally.

  1. 6Global critical incidentongoing · international · 50–500 days · global
  2. 5Serious critical national incidentcritical · local–national · 5–50 days · national/international
  3. 4Extraordinary incidenthigh · local/regional · 5–15 days · regional/national
  4. 3Incident with risk of fatalities and injuriesmoderate–high · management · 5 days · stakeholders/media
  5. 2Incident with several contributing elementsmoderate · group · 15 minutes · internal/external
  6. 1Isolated incidentlow · individual · 5 minutes · internal
0 days · low potential · individual500 days · ongoing · international

Model for proactive crisis management · Bråten (2022), pp. 21–26

Where are we today?

We are back with Perrow in the 1980s, in a more tightly coupled system than he foresaw, and with adversaries looking for the holes.

The risk has never been greater.

Expected development

Further technological development and an intensified threat picture mean that organisations must make substantial changes to their security work now.

The alternative is to live in a state of imminent risk.

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The threat picture 2026

Back to Perrow – with an adversary

Perrow's point was that in systems that are both complex and tightly coupled, accidents will sooner or later happen, however good the barriers are, because failures propagate faster than anyone can understand them. What he described for nuclear plants and petrochemical facilities in the 1980s applies today to organisations that have never thought of themselves as high-risk. The Norwegian National Security Authority calls concentration risk a national challenge: cloud services dominated by a few foreign providers, supply chains running through a single country, satellite services Norway does not control, and control systems that cannot withstand being kept busy. The couplings no longer run through pipes and valves, but through suppliers, and they are at least as tight.

What is new is that the holes no longer simply appear. Someone is looking for them. The Police Security Service writes that Russian intelligence may see it as worthwhile to carry out sabotage against targets in Norway in 2026, often through proxies, and that China poses a significant intelligence threat, strongest in the cyber domain. Recruited insiders are asked to obtain information about internal conflicts, discontent and weaknesses in routines, and the security authority points out that weak leadership and poor internal communication in themselves increase insider risk. Perrow's accidents were normal because nobody wanted them. Today's incidents may become normal because someone does, and because a tightly coupled system gives the attacker the same paths of propagation that chance once had.

For the three perspectives this means that none of them is outdated, but that all of them have taken on a new meaning. Perrow's system is still there, only larger. Reason's Swiss cheese is still the right image, but an adversary sits on the other side holding the slices up to the light. And the answer from research on high-reliability organisations – attention, training and exercises throughout the system – has become the security authorities' own advice in the total-defence year 2026. At the same time, the authority finds significant gaps in preventive security work across sectors: organisations that have not carried out tests, controls or exercises, and employees holding security roles they lack the competence for. We exercise too little, and we exercise separately.

This is where proactive crisis management enters as the fourth perspective, and where ORGSEC has its place. No assessment removes the risk Perrow described; nor is that the purpose. What an assessment can do is show where the organisation stands before someone else finds out: which functions must continue to work, which dependencies are tightest, whether the plans are known and exercised, and whether management has the competence to see the development early. Then the measures can be prioritised, the competence built, and the result measured again. It is no more dramatic than that, and no less necessary.

Sources: PST, National Threat Assessment 2026 · NSM, Risiko 2026 · Norwegian Intelligence Service, Focus 2026 · Perrow, C. (1984), Normal Accidents.

What it means for the organisation

From perspective to practice

The first three perspectives explain how crises arise in complex organisations, and what makes some organisations more reliable than others. Perrow taught us that risk never disappears. Reason taught us that safety lies in several layers, and that it is the holes that must be found. Research on high-reliability organisations showed that resilience can be built, through priority, training and attention.

Proactive crisis management takes this one step further, into a threat picture where it is not only accidents that threaten, but also acts that someone intends. Then it becomes decisive to see the development early, and to have an organisation that is prepared before the incident, not after.

ORGSEC is this approach put into a system. The assessment shows where the organisation stands across six areas. Prioritisation turns the findings into a plan. Competence programmes, training and exercises build the capability, and a new assessment shows whether it worked.

Perrow, C. (1984). Normal Accidents: Living with High-Risk Technologies.

Reason, J. (1997). Managing the Risks of Organizational Accidents.

Roberts, K. H. (1990). Some characteristics of one type of high reliability organization. Organization Science.

Weick, K. E. & Sutcliffe, K. M. (2001). Managing the Unexpected.

Bråten, O. A. (2022). Håndbok i krisehåndtering. Cappelen Damm Akademisk.